Privacy Policy for Service Partners

1. Who we are

The Partner App is operated by DRAFT - ZedGet's registered business name and address ("ZedGet", "we", "us"). For the purposes of India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), ZedGet is the Data Fiduciary for the personal information described here.

2. Information we collect

Information you give us:

• Account details: your name, mobile number, email address and password (stored only in encrypted, hashed form). If you sign in with Google or Apple, we receive your name, email address and an account identifier from them.
• Business profile: your profession, business name, description, service areas, languages, specialisations, experience, capacity, GST number (if you have one), and the answers you give to the questions for your profession.
• Photos and listings: profile, cover and gallery photos, packages, menus and prices.
• Quotations and bookings: the quotations you send, the bookings you take, and whether you were paid online or in cash.
• Payout details: the bank account (account holder name, account number and IFSC) or UPI ID you add for withdrawals. The full number is passed to Razorpay to verify the account and pay you; ZedGet keeps only a masked version, plus the account holder name your bank reports.
• Jobs: the jobs you post or apply for, the workers you hire or the owners you work for, and the payments between you.
• Wallet and purchases: your wallet balance and history, withdrawals, and any quotation-credit packs you buy.
• Reviews, food donations (food details, pickup address and contact details) and messages you send us for support.

Information collected automatically:

• Notifications: a push notification token for your device, so we can tell you about new requests, bookings, jobs and payments.
• Usage and device information: sign-in times, app version, device type and technical logs that help us keep the Platform secure and fix problems.

3. How we use your information

• To create and secure your account, including verifying your mobile number with one-time passwords (OTPs), and to review and verify your profile.
• To show your profile to customers and send you quotation requests that match your profession and service areas.
• To let you send quotations, take bookings and jobs, and get paid, including issuing invoices with your business details.
• To run your wallet: verify your payout account, process withdrawals, and handle refunds and disputes.
• To send you notifications and answer your questions and complaints.
• To show reviews and keep them honest, prevent fraud and misuse, and enforce our Terms.
• To improve the Platform, and to meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Who we share it with

• Customers: your public profile (name or business name, photos, description, packages, menus, prices, rating and reviews) is visible to customers using ZedGet. Customers you send quotations to see the quotation, and a customer who books you receives your contact details so you can deliver the service. Your business details appear on the invoices you issue.
• Other partners: when you post or apply for a job, the other partner sees the details they need, such as your name, profession and profile, and once you are hired or hire someone, contact details.
• Service providers who run parts of the Platform for us: Amazon Web Services (hosting, photo storage and email), Razorpay and RazorpayX (payments, payout-account verification and withdrawals), Expo (push notifications), Google and Apple (sign-in), and our SMS provider (OTPs). They may use your information only to provide their service to us.
• Authorities: where the law requires it, for example tax authorities, or to protect the rights, safety or property of our users or ZedGet.

If ZedGet is merged or sold, your information may pass to the new owner, who must continue to protect it under this policy.

5. How long we keep it

We keep your information for as long as your partner account is open and as long as needed for the purposes above.

You can delete your account in the Partner App at the bottom of your Profile (Delete Account), once your bookings and jobs are finished and paid, your wallet balance has been withdrawn and no food donation is in progress. Your name, phone number, email address, password, date of birth and address are erased straight away; your photos, onboarding documents, profile answers and payout account are deleted; your profile is removed from ZedGet; and you are signed out on every device.

We keep records we need by law or for open disputes, without your personal details: completed bookings, invoices (which show your business name and GST number), job payments, and wallet and withdrawal history, for the period tax and accounting laws require. Reviews stay, shown as from a "Deleted user".

6. Security

We protect your information with measures such as encrypted connections (HTTPS), hashed passwords, access controls, private storage, and by keeping only a masked copy of your bank or UPI details. No system is completely secure, so please keep your password and OTPs private. If a breach affects your personal information, we will inform you and the Data Protection Board of India as the law requires.

7. Your rights and choices

Under the DPDP Act you have the right to:

• get a summary of the personal information we hold about you and how we use it;
• correct, complete or update it (you can edit most details in the Partner App);
• have it erased, by deleting your account in the Partner App;
• withdraw your consent at any time (this does not affect what we did before, and you may no longer be able to use the Partner App);
• nominate another person to exercise these rights if you die or become unable to;
• complain to us, and then to the Data Protection Board of India if you are not satisfied.

To use any of the other rights, or if you cannot delete your account in the app, contact us using the details below. We may need to confirm your identity first.

8. Where your data is stored

Your information is stored on servers in DRAFT - AWS region, e.g. India (Mumbai). Some of our service providers may process it in other countries, in line with the DPDP Act and any restrictions set by the Government of India.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. For significant changes we will let you know in the Partner App.

10. Contact and grievances

For questions, requests or complaints about your personal information, write to our Grievance Officer: DRAFT - name, email address and phone number. We will acknowledge your request within 48 hours and aim to resolve it within one month.